Refund policy

Returns & Refunds

We want you to love your purchase. Because our products are made to order specifically for each customer, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or change of mind.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at traciet123@shopoffscript.com.

Please include your order number, a description of the issue, and clear photos showing the problem. We will review your claim and, when approved, provide an appropriate resolution, which may include a replacement or refund.

Sizing & Color Selection

Please review the product description and size chart carefully before ordering. Because each item is made to order, we generally cannot offer returns, exchanges, or refunds when the incorrect size or color was selected at checkout.

Order Changes & Cancellations

Orders may enter production shortly after they are placed. Once production has begun, we may be unable to change or cancel an order. If you need to request a change or cancellation, contact us as soon as possible.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible with your order number and tracking information so we can investigate and determine the appropriate resolution.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after issuance may vary depending on your bank or payment provider.